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RETURNS AND REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please see Policies for conditions on returns and refunds before sending items back. You must be eligible for the criteria as outlined under Policies in the Refunds Section.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURNS

Wanting to make a return? Our return policy is to provide a refund of the purchase price of your item within 30-days of receipt for items in new condition. Your item must be in new condition, with tags, not worn or washed. We recommend storing them in their original bags while you decide to keep or return them. NOTE: The cost of returning the product to us will be at your charge.

Please note we do not refund, credit or exchange helmets or bikes for incorrect choice or change of mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Please note we do not refund, credit or exchange helmets or bikes for incorrect choice or change of mind.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info.chainsmith@gmail.com Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.chainsmith@gmail.com and send your item to: 482 Cleveland St, Surry Hills, NSW, Australia.


TERMS OF USE

By using the Chainsmith website (“Site”), you agree: a) that its content is only to be used as a guide and not rely on any implied representation or warranties that are not specifically stated in the Site b) to use it on the basis of the below acknowledgements; and c) to release Chainsmith, from any liability arising out of the issues covered in the acknowledgements below.

Acknowledgements

By using this Site you acknowledge that: a) Chainsmith endeavors to ensure that all information contained on the site is current and up to date, however, the content of the site should not be relied upon without first consulting a Chainsmith representative at info.chainsmith@gmail.com; b) the use of any third party logo, trademark, company name or any other intellectual property (“third party IP”) does not mean that Chainsmith has any connection, association, partnership or agency with such a third party; c) the use of third party IP does not indicate Chainsmith approval, endorsement or recommendation of such third party unless otherwise specifically stated; d) Chainsmith does not approve or endorse the content of any third party website linked from or to the Site unless otherwise specifically stated; e) you may share the content of the Site on social media websites by using the devices supplied by Chainsmith; f) notwithstanding paragraph (e) above, you will not and have no permission to take imagery and text from the Site for any collateral third party use. In other words, you acknowledge that it is wrong to steal content from the Site, Chainsmith or our partners and to use it for yourself and others.

Disclaimer

Chainsmith is the provider of this site and its contents. It makes no representations or warranties of any kind about this site or its contents. Chainsmith makes no representations and warranties relating to accuracy, merchantability or suitability for any purpose of the contents of any of the advertisements or any information or graphics contained in this site. This is not an exhaustive list. This site may contain technical inaccuracies or typographical errors. To the fullest extent permitted by law, Chainsmith nor any of its representatives can accept any liability for damages arising out of or in connection with the use of this site.

Copyright

Where applicable Chainsmith has sought and received the consent and/or licenses from third parties to use various images on this Site. All site design, text, graphics, photos and arrangement of information on this site are subject to the copyright of Chainsmith.

If you wish to contact us:

Please use our email address, info.chainsmith@gmail.com

Complaints or Praise

If you have a complaint, a question or would like to adorn us with praise or invite us on a ride, we at Chainsmith would like to hear from you. Chainsmith will address any complaints within 7 working days. If you praise us, then Chainsmith reserves its right to put it on a testimonial page and we'd be very grateful!

Thanks for visiting our website. Thanks for supporting small business. Thanks for supporting Chainsmith!

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