We’re here to help answer any questions you have regarding products, Sydney Bike Hire, Appointments, bike builds, rides and Events, or booking your bike repairs.

Please let us know your questions, and we'll get back to you as soon as possible.

Alternatively, you're always welcome to visit the Chainsmith Bike Shop during shop hours at : 482 Cleveland St, Surry Hills, NSW, 2010

SHOP HOURS :

Mon - Fri 9:00 - 5:30pm

Sat 10 - 4pm

Sun Appt only

Public Holidays : By Appt only

FAQ 1: Where is Chainsmith located? Answer: Chainsmith is based in Sydney, Australia. This is a stones throw from Centennial Park

FAQ 2: Do you serve clients only in Sydney? Answer: No, our clients come from all over Australia. While we're based in Sydney, our services are available Australia wide.

FAQ 3: What services does Chainsmith offer? Answer: Chainsmith offers a range of services including custom bike consultation, high-end road bike repair and servicing, and IdMatch bike fitting. We also repair all branded bikes.

FAQ 4: What is IdMatch bike fitting? Answer: IdMatch bike fitting is a specialized service offered by Chainsmith that provides highly accurate bike fitting solutions. The aim is always to optimise your cycling comfort and performance.

FAQ 5: Are your custom bikes made to measure? Answer: Yes, Chainsmith specialises in crafting custom-made to measure road and gravel bikes. We prioritize cycling comfort and help clients achieve their performance goals.

FAQ 6: How can I join Chainsmith shop rides? Answer: You can participate in our shop rides, which are listed on our Strava Chainsmith Club Rides page. Join us for group rides and connect with fellow cyclists.

FAQ 7: How efficient is your bike servicing? Answer: Our small team ensures a quick turnaround time of same-day bike servicing. Thats an 8 hour turn around, unless we need to order parts.

We value your time and strive to get you back on the road promptly.

FAQ 8: Is the IdMatch bike fitting accurate? Answer: Absolutely, our IdMatch bike fitting service is designed for its precision and accuracy. It's the only one of its kind in Australia, ensuring an optimal fit for your cycling needs.

FAQ 9: Do you partner with bike manufacturers? Answer: Yes, we collaborate with several Italian bike manufacturers including Deda Elementi, Ursus, Wilier, and Alpitude Components. These partnerships allow us to offer top-quality components and options.

FAQ 10: Can I have my existing bike fitted at Chainsmith? Answer: Yes, clients from interstate also travel to Chainsmith to have their existing bikes fitted through our accurate IdMatch bike fitting process. This service is not limited to just our custom-made bikes. We fit all road and gravel bikes.