Have you got a suggestions for our FAQ, please contact us!

1. What's included in your Bike Servicing?

Our bike services are detailed under Hybrid or Road Bike. For further clarification, or if you've a specific question regarding your bike, don't hesitate to contact us. You are always welcome to come by the store or send us images at info.chainsmith@gmail.com

2. When do you hold Rides?

Information on our rides is subject to change. The details are kept up to date here. But if in doubt, please contact us.

3. How quickly do you ship purchases?

We ship items within 24 hours of purchase. We include a tracking number in your invoice, and Australia Post is responsible for the efficient delivery of your package.

4. Can I pick up my item in store?

You are welcome to contact us by phone or email before purchase if you would like to arrange payment over the phone.

5. Can I return Goods made to order? 

Most of our are items are stocked products and as such are subject to the Refund and Return Policy of 30 day return. However, items such as Vittoria Shoes and custom bike frames require work specific to your order and consequently can not be returned for credit, exchange or refund. Please contact us if you are uncertain of a size.

6. What if my size or colour is not available online. Can I check if it is ins store?

You are welcome to contact us for any reason. We will do our best to track an item, and provide you an ETA. 

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