Have you got a suggestions for our FAQ, please contact us!

1. What's included in your Bike Servicing?

Our bike services are detailed under Hybrid or Road Bike. For further clarification, or if you've a specific question regarding your bike, don't hesitate to contact us. You are always welcome to come by the store or send us images at info.chainsmith@gmail.com

2. When do you hold Rides?

Information on our rides is subject to change. The details are kept up to date here. But if in doubt, please contact us. During Covid19 we have suspended rides. Keep up to date on Strava.

3. How quickly do you ship purchases?

We ship items within 48 hours of purchase. We include a tracking number in your invoice, and Australia Post or sendle is responsible for delivery of your package.

4. Can I pick up my item in store?

You're welcome to contact us by phone or email before purchase. We are located at 482 Cleveland St if you're wanting to collect. Requests for items to be held for 24 hours can be made at our email : info.chainsmith@gmail.com

5. Can I return Goods made to order? 

Most of our items are stocked products and as such are subject to the Refund and Return Policy of 30 day return. However, items such as Vittoria Shoes and custom bike frames require work specific to your order and consequently can not be returned for credit, exchange or refund. Please contact us if you are uncertain of a size.

6. What if my size or colour is not available online. Can I check if it's instore?

You're welcome to contact us for any reason. We will do our best to track an item, and provide you an ETA. 

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