OUR STORIES - Testimonials and Reviews by our Valued Customers

OUR STORIES - Testimonials and Reviews by our Valued Customers

We absolutely love the cycling culture here. No matter where you come from or what you do, cycling has a habit of bringing people together. 

Its no secret. Our passion is cycling. But our real drive at Chainsmith is to get you correctly fit on the bike of your dreams.

This may start with a frame, but the story doesn't stop there ...

We've the experience to build your frame with any choice of groupset. We've a wide range of wheels from training, to racing. Plus, we've access to a range of accessorise impossible to source in another Sydney or Australian store.

If you're after a strip and rebuild, and you have all the gear, you're welcome to book a date with us so we can have you riding in specified hours or days.

Advice is never far away and we are happy to recommend and deliver the best possible options within your goals and your budget.

Pinarello, Basso, Orbea, Werking, Dedacciai, Chesini and more, you can choose a frame from our store, order a custom from Italy, or bring in your own.



"Friendliest and most non-pretentious bike shop around! These guys know what they're doing but are so patient with new riders and the shop has such a nice neighborhood feel to it." (June Shi)

"I have been overseas for the last few years and since getting back it was hard to find a bike shop that is on par with European shops I had become accustom to until I found Chainsmith. The service and care from the team was amazing and the knowledge and understanding of bikes (especially Italian) is the best I have seen in Australia. I will not be looking anywhere else to get my servicing done". (Sam Cooper)

"So I changed my mind at least a 1000 times during my Dedacciai build !!! And every time I could not have got better advice and support during the build from the guys at Chainsmith. The communication before, during and after was first class...emails and calls returned almost instantly. They'd need to be the best at their job in NSW and beyond !!!" (Fiona Campbell)


"Walking into Chainsmith is always a great experience, like being a kid in a candy store. Ali, Dave and the team are welcoming and absolutely know their stuff but there is none of the pressure sometimes felt in other places to buy something. Along with a great range  and often unique product in store its a great spot for anyone who loves bikes!" Trent Lloyd


"I have had two different bikes serviced at Chainsmith and bought merchandise from their store. Mechanics are the most knowledgeable I have encountered and explained all work and parts required before they commenced. Completely fixed long running issues others had failed to identify. Finished on time and always phoned to let me know. Excellent service and friendly as well". (Greg Prerau)


"If you want advice and tech support that you can trust then these guys are the ones to visit.  Its like they love your bike as much as you do and they know stuff." (Damian Hass)

"Chainsmith reminds me of the old school bike shops that were around when I was growing up. The shop has a very inviting energy and stocks brands that you don’t find in the "mega market" bike stores. You can tell the staff love the culture of cycling and couldn’t care less about what grade you ride at the Friday night crit. No egos at this bike shop just good advice and a genuine interest in your cycling needs." (Dean Shedden)


"If you're looking for a bike shop where the people know bikes, love bikes and care about your experience when it comes to you and your bike? This is it. Travel from wherever you live. They are not just a Local Bike Shop they are THE bike shop. Smart, fun, clued up, accommodating, stylish and down to earth, they are the best bike people I've had the pleasure of dealing with." Sophie Lloyd


"The team at Chainsmith are excellent bicycle mechanics, passionate about cycling and being an owner-operated business, always go the extra mile to ensure great customer service." (Josh Saville)


"Great customer service, they are passionate about the sport and all the advice comes first hand knowledge." (Anne Kelly)


"David, Allison and Justin provide great customer service.  I have always left the shop with a smile!  Approximately 6 months ago I asked David to built a custom made special order fixie for me.  I pretty well left it in David's hands and the result was fantastic!  I highly recommend the team at Chainsmith.  Small is good and support your local businesses before there are none left!  Chainsmish is a great offering and a business worth supporting.  Well done guys.  You're my 'go to' people when it comes to bike stuff!  Cheers Pete (Pete Vyms)


"Chainsmith are a boutique supplier of urban bike in Surry Hills. They have great prices and advice and are a haven for bike lovers in the city." (Robert Jackson)


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